Stornierungsrichtlinie

Last Updated: August 26, 2026

This policy explains how cancellations work for any special purchase options offered by Diego’s Damn Delicious Coffee — including subscriptions, preorders, deposits, limited‑batch items, and delayed‑fulfillment products. We keep things simple, transparent, and customer‑friendly.


1. Subscription Cancellations

If we offer coffee subscriptions, here’s how cancellations work:

Cancel Anytime (Before Renewal)

You can cancel your subscription anytime before your next billing date. Once a renewal is processed, the order enters fulfillment and cannot be canceled — but unopened items may still qualify for a return.

How to Cancel

You can cancel through:

  • Your customer portal

  • The link in your subscription emails

  • Or by emailing us at sipswithsoul@3dscoffee.com

What Happens After Cancellation

Your cancellation applies to future renewals only. Any order already processed or shipped will follow our standard Refund & Return Policy.


2. Preorder Cancellations

Preorders let you reserve upcoming roasts or limited drops before they’re released.

Refundable Preorders

If the preorder listing says the deposit or payment is refundable:

  • You may cancel anytime before the item ships

  • You’ll receive a full refund to your original payment method

Non‑Refundable Preorders

If the listing states the deposit is non‑refundable:

  • You may still cancel, but the deposit will not be refunded

  • Any remaining balance paid will be refunded if the item has not shipped

Production Already Started

If roasting or packaging has already begun:

  • We may charge a small restocking or production fee

  • We’ll always tell you before processing the cancellation


3. Limited‑Batch or Made‑to‑Order Items

Some products are roasted or packaged specifically for your order.

Cancellation Rules

  • You may cancel before roasting begins

  • Once roasting or packaging starts, cancellations may not be eligible for a refund

  • If a deposit was required, it may be non‑refundable depending on the listing


4. Delayed‑Fulfillment Purchase Options

For items with extended processing times (special drops, seasonal releases, etc.):

You may cancel:

  • Anytime before the item enters fulfillment

  • After fulfillment begins, cancellations follow our standard return policy

We’ll always communicate estimated timelines on the product page.


5. How Refunds Work

Approved cancellations are refunded to your original payment method. Refunds typically take 3–7 business days depending on your bank.

Shipping fees are non‑refundable once an order has shipped.


6. How to Request a Cancellation

To request a cancellation for any purchase option, email us at: 📧 sipswithsoul@3dscoffee.com

Please include:

  • Your order number

  • The email used at checkout

  • The product purchased

  • The type of purchase option (subscription, preorder, etc.)

We’ll take care of the rest.


7. Fulfillment Transparency

All coffee products are roasted, packaged, and shipped by our fulfillment partner in Oregon. This ensures consistent quality and fast delivery. All cancellations must be processed through our support team so we can coordinate properly with fulfillment.


Questions?

We’re always here to help. 📧 sipswithsoul@3dscoffee.com