Stornierungsrichtlinie

1. General Overview
This policy applies to all purchase options offered by Diego’s Damn Delicious Coffee, including subscriptions, preorders, and any products purchased with recurring or delayed‑fulfillment terms. These terms appear at checkout when a product includes a purchase option, as required by Shopify’s purchase‑option agreement system.

2. Subscription Cancellation Policy
Customers may cancel their coffee subscription at any time before the next billing cycle.
Cancellation Rules
•     Cancel anytime before the next renewal to avoid being charged.
•     Orders that have already processed or shipped cannot be canceled but may qualify for returns depending on product condition.
•     If a subscription order is already in fulfillment, cancellation will apply to future renewals only.
How to Cancel
Customers can cancel through:
•     Their customer portal
•     The link provided in subscription emails
•     Or by contacting our support team directly

3. Preorder Cancellation Policy
Preorders allow customers to reserve upcoming products before release. Shopify requires a linked cancellation policy for preorder purchase options.
Deposit Terms
•     Some preorders may require a deposit.
•     Deposits may be refundable or non‑refundable, depending on the product listing.
Cancellation Options
Choose one for your store (I can customize it further):
•     Refundable: Customers may cancel anytime before shipping and receive a full refund of the deposit.
•     Non‑Refundable: Customers may cancel anytime, but the deposit will not be refunded.
Production / Restocking
If production has begun, a restocking fee may apply (optional).

4. Made‑to‑Order or Limited‑Batch Items
Some Diego’s Damn Delicious Coffee products may be roasted or packaged specifically for the customer.
Cancellation Rules
•     Orders may be canceled before roasting begins.
•     Once roasting or packaging has started, cancellations may not be eligible for a refund.
•     If a deposit was required, the deposit may be non‑refundable depending on the product listing.

5. How Refunds Are Issued
•     Approved cancellations are refunded to the original payment method.
•     Refunds may take 3–10 business days depending on the customer’s bank.
•     Shipping fees are non‑refundable once an order has shipped.

6. How to Request a Cancellation
Customers can contact us at:
📧 support@damndeliciouscoffee.com
Include:
•     Order number
•     Email used at checkout
•     Product purchased
•     Reason for cancellation (optional)